Quality, ICT and Sustainability - Quality Assurance
 

Quality, safety, health and the environment

Quality, safety, health and the environment

Vos Logistics is a leader in the field of QESSSH (Quality, Environment, Safety, Sustainability, Security & Health). QESSSH has been integrally embedded in the company policy.

Vos Logistics has a corporate quality team which deals with the implementation and integration of QESSSH. All sites are working in line with an unequivocal quality management system, which is available via the intranet.

 

KPIs

All our sites work with a fixed Key Performance Indicator (KPI) program: KPI Dashboard. This program consists of eight environment, safety, health and customer satisfaction KPIs. The KPIs have been fully integrated in the internal, monthly report. The appropriate progress is also internally and externally reported on via the integrated annual report every year.

 

Internal audits

The quality team is responsible for the monitoring and implementation of the internal audits at Vos Logistics. The audits take place at the various different offices, but also on the road. The Mobile Quality Team (MQT) carries out the on the road checks. The MQT consists of ex-drivers who conduct audits at the loading and unloading locations. They monitor the technical condition of the trucks and trailers and also conduct audits at our subcontractors and cleaning stations. The MQT also provides our drivers with ‘on the job training’.

 

 

Customer satisfaction

Vos Logistics measures customer satisfaction with an extensive, online customer satisfaction survey. This survey is carried out by an external party every two years. The results are analysed and potential improvement points are identified. In addition to the official biennial survey, Vos Logistics also measures its results based on automatically generated performance overviews (On-Time Loading, On-Time Delivery, Stock Accuracy and Complaint Ratio).

The cause of any customer complaints and incidents is researched using Root Cause Analyses (RCA).

 

 

Description certificates

ISO 9001:2008 - Quality management

Vos Logistics has satisfied the international quality management requirements with its ISO 9001 certification. We are in possession of a corporate ISO 9001:2008 certificate, issued by Lloyd’s Register Quality Assurance (LRQA).

 

ISO 22000 - Food safety

ISO 22000 includes food safety requirements. The structure of the standard is similar to that of standards like ISO 9001 and ISO 14001, which makes the integration of these standards in one management system a simple process. ISO 22000 is also very similar to the Dutch HACCP Criteria. Various transport and storage locations have been certified with a corporate ISO 22000 certificate, issued by Lloyd’s Register Quality Assurance (LRQA).

 

GMP+/Qualimat - Animal food safety

The GMP+/Qualimat certificate stands for reliability, quality, sustainability and safety in the animal food chain. Our transport locations are in possession of a corporate GMP+ B4 certificate (transport), issued by Lloyd’s Register Quality Assurance (LRQA).

Our storage and silo location in Oss is in possession of a GMP+ B1 certificate (production, trade and services), issued by Lloyd’s Register Quality Assurance (LRQA).

 

Kosher

Vos Logistics ensures products can be transported and cleaned in line with kosher requirements in the tank cleaning stations in Oss (NL) and Lyon (F).

 

ISO 14001 - Environmental management

ISO 14001 offers a structure for establishing and organizing environmental risks and their subsequent management. We can demonstrate we are responsibly dealing with the environment by managing our company’s environmental aspects, as well as show the fact we have adopted an environmental policy and are complying with the relevant legislation. We aim for continuous improvements of our environmental performance and encourage the efficient use of, for example, fuel.

Various locations have been certified with an ISO 14001 certificate, issued by Lloyd’s Register Quality Assurance (LRQA).

 

AEO - Customs activities

The AEO certificate (Authorised Economic Operator) is issued by customs to companies which are active internationally. An AEO certificate offers advantages in international trade. This means we will be subjected to less stringent checks where cross-border trading is concerned, resulting in less delays at the borders. Three locations within Vos Logistics have been issued with an AEO certificate.

 

GDP - Medicines

GDP is a quality assurance system with standards for the purchase, receipt and export of medicine intended for people. We have a wholesale licence for our location in Oss.

 

SQAS - Petrochemical industry

SQAS (Safety & Quality Assessment System) is a system which can evaluate the quality, safety, security and environmental performance levels of logistical service providers and chemical distributors in a uniform manner. Independent assessors conduct the evaluations, using a standard questionnaire.

Our tank cleaning stations (NL and F) and a number of transport locations are in possession of a SQAS attestation.